IMG Technologies, Inc. is our riser management company. IMG is responsible for maintaining and servicing the telecommunications riser infrastructure from the Netpop (the room where all telecommunications service originates) to the service block in each space.

Tenants may continue their relationship with their current contractors within their suites; however, any access to the telecommunication closets will be prohibited. AT&T will still have access to the base building Netpop and will coordinate with IMG so that the IMG technicians dedicated to the building can complete all installations within the riser system. IMG can assist in the evaluation, ordering, and implementation of your carrier services such as T1’s and DS3’s for Voice and/or Data.

IMG needs to be involved if you are:

Adding a new voice or data circuit to your existing suite:

1. The tenant can contact IMG, (888) IMG-5520, to determine what service and/or carrier can best fit their needs.
2. If ordering the service through IMG there is nothing additionally that needs to be done.
3. If not ordering the circuit through IMG, tenants should call their telecom service provider and order the necessary circuit (s). Then call (888) IMG-5520 with the provider’s order number, due date and circuit number(s).
4. IMG will then extend the circuit(s) from the building Netpop to the service blocks within the tenant’s space.
5. IMG will test and document the circuit(s) in the building’s database. The tenant is then free to use their vendor or IMG for inside wiring.
6. If there is trouble with the circuit outside the building, IMG will advise the tenant to call the service provider for trouble-shooting.

Moving an existing voice or data circuit within the building:

1. Contact your telephone system vendor to disconnect and re-install your telephone equipment.
2. Call (888) IMG-5520 with the move date, suite numbers (existing and future) and the appropriate circuit number(s). IMG will then relocate the existing circuit(s) to the designated location on the assigned move date.

NOTE: Unless you are adding new service do not place an order with your service provider. If you do...even though you will retain your telephone numbers, your carrier will transfer them to new facilities entering the building. This can create unnecessary expense and result in temporary loss of service.

IMG needs to be involved if you are:

Experiencing a problem with your phone line(s), data line(s) or Internet service:

1. Verify that your equipment is working properly (telephone, fax, computer, router).
2. Contact your respective service provider (AT&T, MCI, XO Communications) and request a test of your service (T1, DSL or standard telephone line) while you are on the phone.
3. If they indicate that the service appears fine on their end, schedule a repair ticket with the provider. Ask them for a time and date so we can have a technician at your space as well.
4. If they indicate the problem is the building’s wiring, still schedule a repair ticket. Also indicate that you will contact IMG, the building’s riser management company.
5. Contact IMG at (888) IMG-5520 and let us know you are experiencing a problem and have contacted the service provider/have scheduled a repair ticket. Then schedule a vendor meet with IMG and your service provider on the appropriate date.

Points to Consider:

• If we determine the problem to be within the building’s riser system or a result of IMG workmanship, we will perform all repairs at no charge to you.
• If we determine the cause to be service provider related, equipment failure or within the internal wiring system, you will be charged for our time.
• Building riser problems do occur but are not common. Therefore, we recommend you contact your telephone service vendor and check for internal equipment failure before scheduling a “vendor meet” with IMG.
• If emergency or overtime service is not requested, we will perform all service between 8:00 AM - 4:30 PM. If you request emergency or overtime services you will be charged at a higher rate per hour.

The cost for IMG will replace the AT&T building installation charge with a lower more competitive rate. Currently, AT&T charges an origination fee to activate the circuit to the Netpop and a building installation fee to complete the connection in the building. The AT&T building installation fee will not apply and will be replaced by a lower charge from IMG.

AT&T is still a primary service provider for the building. Once AT&T or another provider activates a circuit/line in the Netpop, they should notify the tenant or IMG. If the tenant is notified they should call IMG and schedule a service call to extend the line/circuit into their space. If AT&T notifies IMG, they will call the tenant to verify that the service was ordered and schedule a technician. See Riser Management Q & A and Labor Rates in the Building Services section for more information.

NOTE: The tenant is required to use the building’s riser management company at the end of this lease to remove any telecom wiring and/or equipment that the management company requests. All low-voltage cabling (telecom, data and fiber optic) as well as any support or protection mechanisms, must be removed at lease expiration at the tenant’s expense. All open cores will also be sealed according to code.

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